Press release
TNT Express wins two awards for Global IT customer service centre
TNT Express – the world's leading business to business express delivery company – today announced it has won two awards for its global IT customer service centre in Atherstone, UK. The awards were presented by the National Help Desk Institute, the world's largest association for the service and support industry.
The first award TNT collected was for the much coveted 'National Help Desk Support Excellence Team'and saw the company beat off stiff competition from many of the top customer service centres around the country. This is the first time TNT has won the award. Last year the company achieved second place in this category.
The second award the company won was for 'Special Innovation'and was given for the creation of a visual wall display, illustrating the step by step process a consignment takes - from collection through to delivery.
To win these prestigious awards, TNT had to undergo a number of rigorous assessments, which included submitting a lengthy document outlining key areas such as leadership, people management, policy & strategy, customer services and processes. In addition, four independent judges visited the global customer service centre and were given the opportunity to speak to staff. The company also gave a detailed and extensive presentation to organisers and judges of the awards, outlining why it deserved to win.
Steve Kenney, ICS Service Centre Manager, TNT Express said: "We are absolutely thrilled to have won these awards. It shows our commitment to offering our customers a truly global and innovative customer service centre.
"We have a highly dedicated helpdesk team in place in Atherstone and our top priority is to ensure customer satisfaction. We are constantly looking at new ways of improving the quality of our service and this award is a true measure of our success."
The global customer service centre handles over 1,500 calls per day, from 200 countries across the globe and operates 24 hours a day, seven days a week.
For further information please contact:
Naira Bhatty
TNT Central Press Office
Tel: +44 20 7491 2291
Email: naira@rjhpr.com
- TNT Express is the world's leading business to business express delivery company. The company delivers 3.3 million parcels, documents and pieces of freight a week to over 200 countries using its network of nearly 900 depots, hubs and sortation centres. TNT Express operates over 18,000 road vehicles and 42 aircraft and has the biggest door-to-door air and road express delivery infrastructure in Europe.
- TNT Express employs 43,000 staff worldwide and is the first ever organisation to achieve global recognition as an Investor in People. The company reported sales in 2004 of €4.7 billion. Profits of €373 million earned by TNT Express during 2004 were higher by 35% than the same period in 2003 (€276 million). The TNT Express website is: www.tnt.com
- TNT N.V. is a global provider of mail, express and logistics services. The group employs over 162,000 people in 63 countries and serves over 200 countries. For 2004 the company reported sales of € 12.6 billion. TNT N.V. is publicly listed on the stock exchanges of Amsterdam, New York, London and Frankfurt. The TNT N.V. website is: group.tnt.com