Press release
TNT China Receives "Best Call Center of the Year" Award
(Shanghai, May 5, 2009 ) TNT, a leading international express provider, today announced that its call center in China was granted the "Best Call Center of the Year Award" on April 23rd, 2009. This annual award, which aims to recognize excellent customer service by corporations, was jointly granted by the reputable International Customer Management Institute (ICMI) and the authoritative national Customers Contact Center Standard Committee (CCCS).
TNT China has three regional customer contact centers, served by around 200 employees, providing dedicated customer service to its customers across the Chinese market. Customer services are available 24 hours a day, seven days a week.
The award audit lasted for three months; external auditors evaluated eight aspects of TNT China’s contact centers, including: people management, system and process enrichment, performance management and organization culture/behavior building through report reviews, on-site audits, employee interviews and mystery call tests, before awarding TNT with the accredited honor.
ICMI is the world’s first consultancy company that focuses on customers service call center management, making this one of the most authoritative customers service awards globally. Other corporate winners in this category include China Mobile, Volkswagen and Haier.
Iman Stratenus, managing director, TNT China International Express, said, "It’s our honor to have this affirmation through receiving one of the most authoritative customer service awards in the world. The win today clearly demonstrates our efforts to always provide excellent customer experiences for our valued customers, which is a key strategy for us in China. In the long run, we believe that by keeping close to our customers, listening to their needs and always exceeding their expectations, we will be able to build a clear differentiation to ensure our continued success and leadership in China."
Copyright © 2009 TNT China